What is public and what is confirmed on request
- Public plans and prices are intended as an entry point to the product.
- Special conditions, custom rollouts, integrations, or enhanced support are confirmed case by case.
- Any specific commercial proposal overrides the generic website summary once formally agreed in writing.
Plan changes and add-ons
Self-serve upgrades apply immediately with proration while keeping the same renewal date. Self-serve downgrades are scheduled for the next billing cycle. Additional technical numbers, extra services, or special adjustments may carry their own billing or activation terms.
Non-payment and continuity of service
During trial, failing to activate commercially may trigger immediate release of the assigned technical number. For already active accounts, a grace period may apply before service suspension or resource release, in line with the active delinquency policy.
If you need the full commercial terms, SLA, DPA, or integration conditions, we provide them on request at hello@alviora.ai.